Why do I have to sign up for a MyStudentRecord account?
As an applicant and student you will need to sign into MyStudentRecord to update your personal details, upload any documents that we have asked you to provide, track your application or registration status, complete online registration, and other tasks relating to your application and study.
How do I sign up for a MyStudentRecord account?
- If you have submitted an application through the University of Leicester online application form, you can sign in using the same details with the 'Applicant Sign In' button above.
- If you have applied through UCAS, DfE or an agent has submitted the application on your behalf and you have not yet signed up for a MyStudentRecord account, please click on the ‘New User’ button above and follow the on-screen instructions.
I entered my student number, date of birth and surname but I got an error message saying that my details aren't recognised, what should I do?
If you are having difficulties setting up your MyStudentRecord account, please contact applicationhelp@le.ac.uk. Remember to provide your name and University of Leicester student number, and explain the problem that you are having – including a screenshot of the issue if possible. Your student number can be found on all communications we send to you.
What is my username?
- If you are an applicant, your username is your University of Leicester student number (your student number can be found on all communications we send to you). Please note that you cannot use your UCAS personal ID number.
- If you are a registered student, or a member of staff, your username is your UoL email address e.g. username@student.le.ac.uk, or username@leicester.ac.uk
I've forgotten my password, what do I do?
I entered my username and password but I can't log in, what do I do?
If you have just re-set your password, did you remember to click the confirmation link in the security email sent to you? If you still cannot sign in, please let us know by contacting IThelp@le.ac.uk Don't forget to tell us the problem you are having, your name and your University of Leicester student number (your student number can be found on all communications we send to you).
I created my password but I didn't receive the security email.
Remember to check your spam/junk folder as well as your inbox. If you still haven't received the email, please let us know by contacting applicationhelp@le.ac.uk. Don't forget to tell us the problem you are having, your name and your University of Leicester student number (your student number can be found on all communications we send to you).
I received the security email after I created my password but I didn't click the link within 48 hours, what should I do?
Don't worry, you just need to re-set your password, which can be done through the Forgotten Password? option here
I've re-set my password and I still can't log in, why?
After setting your password don't forget to sign in to your email and click the link in the security email sent to you, remember to check your spam/junk folder as well as your inbox. If you still cannot sign in, please let us know by contacting IThelp@le.ac.uk. Don't forget to tell us the problem you are having, your name and your University of Leicester student number (your student number can be found on all communications we send to you).
Have I received a scam email?
MyStudentRecord is safe and secure. You do, however, need to be on your guard against internet fraudsters. The University of Leicester will never send you an email asking you to disclose your password. If you have received an email asking you to disclose your password, please forward it to IThelp@le.ac.uk
Why do I need to log in every time I want to use MyStudentRecord?
We ask you to sign into MyStudentRecord because we need to verify your identity. As MyStudentRecord contains personal information about you such as your name, date of birth and address, we recommend that you always sign out of your account when you have finished using MyStudentRecord. If you're using a device that is shared with people you might not know, like a public terminal, you should always sign out before you leave it. You can sign out by clicking Logout at the top left-hand-side of the screen.